FAQs
General Questions
You can see all of our delivery options here: https://recovery-equipment.co.uk/delivery
You can contact us by phone at +44 (0) 1763 271156, live chat on our website or by email at sales@recovery-equipment.co.uk. Our team is ready to answer any questions you have and provide the support you need.
Absolutely! Whether you need help selecting the right equipment or have questions about an order, our team is here to assist you. Get in touch by phone at +44 (0) 1763 271156, live chat or by email at sales@recovery-equipment.co.uk.
Our commitment to quality and personal customer service sets us apart. We work closely with the recovery industry to understand your needs, provide products from trusted British manufacturers, and offer personalised support. Our team has extensive experience in the industry, ensuring that you receive expert advice and assistance.
We offer a wide range of vehicle recovery equipment, including recovery straps, winches, chains, and more. Our products are carefully selected to meet the needs of the recovery industry, and we strive to source British-made products whenever possible to ensure high quality and reliable after-sales support.
T&C Services have been a trusted supplier of vehicle recovery equipment for over 30 years. We specialise in providing high-quality recovery, towing, and breakdown equipment to the recovery industry, focusing on exceptional service and customer satisfaction.
Delivery Questions
For any delivery enquiries, please contact us at +44 (0) 1763 271156 or email sales@recovery-equipment.co.uk.
No, all delivery costs exclude VAT at the current rate and are charged per order, regardless of the number of boxes.
If you are not available to sign for your parcel, it will not be left without a signature. Please follow the instructions on the card left by the courier for re-delivery or collection details.
If your product is lost or damaged in transit, please report it in writing. Damaged goods should be retained in case an inspection is necessary. All damages must be reported within 24 hours or the next working day.
Items shipped by Royal Mail typically take 2-3 days to be delivered.
Yes, Saturday delivery is available. To ensure this service, requests must be received by 1:30 pm on Friday.
Product Questions
We can provide custom lengths of straps, slings and ropes. If there are any other variations or customisations you’re looking for, please reach out to our team and we’ll do our best to advise.
Yes, available on most of our clothing items. Please check the description of the clothing item.
The height of the traffic cone depends on the speed of the road it is placed on. For 30-50mph roads, a 450mm and above cone must be used, for 50mph+ roads, the height of the cone must be above 750mm.
Yes, this can be done but you will require a solenoid pack on a valve block.
Yes, please see here
Use GoJaks for moving vehicles on flat, smooth surfaces like workshops, as they are self-jacking. Wheel skates are better suited for use on ramps; you will need to jack the vehicle up to place it on the skates.
