FAQs
General Questions
T&C Services have been a trusted supplier of vehicle recovery equipment for over 30 years. We specialise in providing high-quality recovery, towing, and breakdown equipment to the recovery industry, focusing on exceptional service and customer satisfaction.
We offer a wide range of vehicle recovery equipment, including recovery straps, winches, chains, and more. Our products are carefully selected to meet the needs of the recovery industry, and we strive to source British-made products whenever possible to ensure high quality and reliable after-sales support.
Our commitment to quality and personal customer service sets us apart. We work closely with the recovery industry to understand your needs, provide products from trusted British manufacturers, and offer personalised support. Our team has extensive experience in the industry, ensuring that you receive expert advice and assistance.
Absolutely! Whether you need help selecting the right equipment or have questions about an order, our team is here to assist you. Get in touch by phone at +44 (0) 1763 271156, live chat or by email at sales@recovery-equipment.co.uk.
You can contact us by phone at +44 (0) 1763 271156, live chat on our website or by email at sales@recovery-equipment.co.uk. Our team is ready to answer any questions you have and provide the support you need.
T&C Services offers a range of delivery options to suit different needs. Standard in-stock orders placed before 1:30pm are dispatched the same day on a reliable next working day courier service, with deliveries made Monday–Friday between 08:30 and 18:00. For urgent jobs, you can upgrade to timed delivery services such as next day by 9:00am, 10:00am, or by 12 noon. Saturday delivery is also available if requested before 1:30pm on Friday. Items sent by Royal Mail usually take 2–3 days to arrive. Certain locations, such as the Highlands, Islands, Northern Ireland and the Republic of Ireland, may not qualify for next day delivery and can incur additional costs. Full details can be found on our Delivery Information page.
You can reach T&C Services by phone on +44 (0) 1763 271156, by email at sales@recovery-equipment.co.uk, or via the live chat function on our website. Our friendly team is available to provide technical advice, help with orders, and answer any questions about our recovery and lifting equipment.
Yes. Whether you need advice on selecting the correct recovery equipment, checking product compatibility, or tracking your delivery, the T&C Services team is here to assist. Contact us by phone, email, or live chat and we’ll make sure you get the support you need quickly and professionally.
T&C Services has been serving the recovery industry for over 30 years and is known for combining quality products with personal service. We work with trusted British manufacturers to provide equipment that meets industry standards, while our experienced team offers tailored advice and after-sales support. This mix of expertise, reliability, and genuine customer care makes T&C Services a trusted partner in recovery, securing, and lifting equipment.
T&C Services provides a comprehensive range of vehicle recovery, lifting, and securing equipment. Our catalogue includes recovery straps, winches, chains, lifting slings, ropes, safety cones, recovery clothing, and more. Wherever possible, we source British-made equipment to ensure lasting quality and support. You can browse our full range online or request a copy of our latest digital brochure.
For more than three decades, T&C Services has specialised in supplying recovery professionals with high-quality recovery, towing, and breakdown equipment. We are dedicated to offering reliable products, expert advice, and first-class customer service. By choosing T&C Services, you partner with a supplier that understands your business and is committed to keeping your operations safe, compliant, and efficient.
Recovery equipment refers to the specialist tools and products used to safely recover, tow, lift, and secure vehicles that have broken down, been damaged, or are obstructing a road. This can include recovery straps, winches, chains, lifting slings, skates, cones, and safety clothing. T&C Services supplies a full range of recovery equipment to help operators move vehicles quickly and safely while protecting both the recovery team and the public.
The right recovery equipment for heavy vehicles such as trucks, buses, and vans depends on the load, environment, and type of recovery. Typically, high-capacity winches, heavy-duty lifting chains, and industrial-grade recovery straps are recommended. At T&C Services, our team can advise on the most suitable equipment based on your fleet and the scenarios you handle most often.
In the UK, recovery and lifting equipment is typically governed under regulations such as LOLER (Lifting Operations and Lifting Equipment Regulations 1998) and PUWER (Provision and Use of Work Equipment Regulations 1998). Certification is usually carried out by competent, accredited inspectors to ensure equipment meets safety standards. T&C Services supplies products that are compliant with UK regulations, and we can guide customers on testing, inspection, and certification requirements.
Yes. While some recovery tools can be used by trained operators with minimal instruction, professional recovery equipment such as winches, chains, and lifting slings should only be used by individuals who have had formal training. Training ensures correct use, prevents damage to vehicles, and — most importantly — keeps operators safe. T&C Services can recommend industry-recognised training providers if needed.
Wherever possible, we source from trusted British manufacturers to ensure high quality, long-lasting recovery products. UK-made products often carry stronger after-sales support and comply with strict safety standards, which is why T&C Services actively prioritises them.
Delivery Questions
We offer next working day delivery on orders of in-stock items placed before 1:30 pm. Orders are dispatched via a reliable courier service and delivered Monday to Friday between 8:30 am and 6:00 pm. Please note that next working day delivery is not guaranteed and depends on courier availability.
Yes, next working day delivery is not available for certain postcodes, including: AB31, AB33-AB38, AB 44-45, AB 51-56, HS 1-9, IV 1-28, 1V 30-32, IV 36, IV 40-49, IV 51-56, IV 63, KA 27-28, KW 1-17, PA 20-38, PA 41-49, PA 60-78, PH 19-26, PH 30-44, PH 49-50, TR 21-25, ZE 1-3, and all BT, GY, JE, and IM postcodes.
Yes. Orders over £300 net and weighing up to 25kg qualify for free delivery to UK mainland postcodes (excluding Highlands, Islands, and Northern Ireland). Free delivery is automatically applied at checkout if your order meets the requirements.
Delivery charges apply for Northern Ireland, the Republic of Ireland, the UK Highlands, and UK Islands. Some areas in the EU, the USA, and the rest of the world are available upon request. Delivery costs may differ from those calculated on the website; if this occurs, we will contact you to find the best available rate.
Items shipped by Royal Mail typically take 2-3 days to be delivered.
If your product is lost or damaged in transit, please report it in writing. Damaged goods should be retained in case an inspection is necessary. All damages must be reported within 24 hours or the next working day.
If you are not available to sign for your parcel, it will not be left without a signature. Please follow the instructions on the card left by the courier for re-delivery or collection details.
The best delivery option depends on how quickly you need your order and the weight of the items. Standard next working day courier delivery is suitable for most orders, while urgent jobs may require a timed service such as delivery by 9:00am, 10:00am, or by 12 noon. For less urgent items, Royal Mail usually delivers within 2–3 days. If your order is over £300 net and under 25kg, you may qualify for free mainland UK delivery. Our team at T&C Services can recommend the most cost-effective and reliable option based on your needs — call us on +44 (0) 1763 271156 for advice.
No. Delivery charges are applied per order and exclude VAT at the current UK rate. The VAT will be clearly shown at checkout.
For security reasons, our couriers cannot leave parcels unattended. If you are not available to sign for your order, the courier will leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot.
If your goods are lost or arrive damaged, please notify T&C Services in writing within 24 hours or the next working day. Keep all packaging and damaged goods in case inspection is required. Once reported, our team will arrange for replacements or compensation in line with courier requirements.
Orders sent via Royal Mail usually take 2–3 working days. This is a suitable option for lightweight items that are not time-sensitive. If you require guaranteed next day delivery, we recommend selecting a courier service instead.
Yes. T&C Services offers Saturday delivery for orders up to 25kg. Requests must be made by 1:30pm on Friday, and a surcharge applies. This option is ideal if you need your recovery equipment delivered urgently ahead of the new working week.
Yes. While our main customer base is in the UK, we can ship to many destinations across the EU, USA, and worldwide upon request. Delivery charges vary depending on the destination, parcel weight, and courier availability. To obtain an international shipping quote, contact us directly on +44 (0) 1763 271156 or email sales@recovery-equipment.co.uk.
Yes. Orders sent via courier come with tracking details so you can follow your delivery’s progress. Once your order is dispatched, you’ll receive tracking information via email. For Royal Mail deliveries, tracking depends on the chosen service. If you need updates or assistance, our team can check your order status for you.
While T&C Services works with reliable couriers to minimise delays, factors such as bad weather, seasonal demand, or regional restrictions may affect delivery times. If this happens, we will contact you with updates and work to resolve the issue as quickly as possible.
Yes. Orders over £300 net and weighing up to 25kg qualify for free delivery to UK mainland postcodes (excluding Highlands, Islands, and Northern Ireland). Free delivery is automatically applied at checkout if your order meets the requirements.
Product Questions
EWL stands for Estimated Working Length, which refers to the straight line pull length for a round sling.
The colour of a lifting sling indicates its tonnage capacity. For example, [purple denote 1 ton]
The correct length depends on your specific day-to-day operations and should be referenced in your winch manual.
Snatch blocks help to protect the winch rope, allow for a change in direction, and increase the line pull capacity.
Class 1 Hi-Vis: Lowest visibility, suitable for low-risk, low-impact areas, such as parking attendants or delivery drivers in low traffic zones.
Class 2 Hi-Vis: Intermediate visibility, suitable for areas with higher traffic and lower visibility, such as airport workers or toll booth operators.
Class 3 Hi-Vis: Highest visibility, used in high-traffic, motorways or hazardous areas, such as railway workers, emergency responders, and utility crews.
No, tie-down straps do not require a certificate, but they must have a rating label showing the Lashing Capacity and the STF (Standard Tension Force) of the ratchet.
Slippery Jims, also known as wheel blocks or tyre skates, are tools designed to reduce friction when loading and unloading vehicles with damaged or immobile wheels. We offer two types: interlocking (Wreckmaster) and Skiddy Bobs, which are smooth and solid. Made from a durable, hard-wearing polymer and coloured in fluorescent orange for high visibility, these skates fit between the vehicle’s wheels and the ground. By minimising friction, Slippery Jims reduce the strain on the winch, wire rope, and other recovery equipment, allowing the disabled vehicle to slide smoothly onto or off a truck bed.
No, webbing straps are not designed for lifting. You should use polyester lifting slings instead.
Yes, even small cuts or tears can significantly reduce the strength of the strap. Regular inspections are essential for safety.
A standard strap brother has one hook-back point on each leg, while a long strap brother has two hook-back points on each leg, allowing it to be used at different lengths.
Yes, if your hook is an alloy or sling hook, you can replace the catch if it’s damaged. We stock a range of replacement catches.
The voltage of your jump pack must match the vehicle’s voltage (i.e. the vehicle you are trying to jump start). For example, a 12-volt jump pack should be used with a 12-volt vehicle.
Yes. T&C Services can supply custom lengths of straps, slings, chain slings, and ropes to meet your requirements. If you need specialist fittings or non-standard configurations, contact our team and we’ll advise on availability and lead times.
Yes. Many of our clothing items can be customised with recovery badges or company logos. Check the product description or contact us to discuss branding options for your order.
The size of a traffic cone depends on the speed limit of the road where it is used. For roads with a speed limit of 30–50mph, cones must be at least 450mm high. For roads over 50mph, cones must be at least 750mm. T&C Services supplies cones in a range of sizes to meet these requirements and ensure roadside safety.
Yes, it is possible to fit a Lodar remote to a hydraulic winch, but you will require a solenoid pack on a valve block. If you are unsure about compatibility, our team can provide technical advice before you buy.
Yes, we stock a selection of GoJak spare parts to help maintain your equipment. Check our GoJak section online or contact us directly for help sourcing the correct parts.
It depends on your application. GoJaks are self-jacking and allow a single operator to move vehicles quickly on smooth workshop floors. Wheel skates require the vehicle to be lifted with a jack before placement but are better suited for use on ramps or inclined areas. T&C Services can recommend the most suitable solution for your workshop or recovery environment.
Inspection frequency depends on the type of equipment and how often it’s used. As a rule of thumb, recovery and lifting equipment should be checked before each use and undergo a formal inspection at least every 6–12 months in line with LOLER/PUWER regulations. T&C Services supplies products designed for compliance and can advise on best practices for inspection schedules.
The lifespan depends on usage, load conditions, and maintenance. With correct use, recovery straps and slings can last several years, but they should always be inspected for signs of wear, fraying, or damage. If defects are spotted, they must be replaced immediately. T&C Services provides both standard and heavy-duty straps, as well as replacements when required.
Yes. All products supplied by T&C Services come with a manufacturer’s warranty. Warranty length varies by product type, and we’ll provide details at the point of purchase. Our team is also on hand to assist with after-sales support should any issues arise.
Yes. Beyond standard vehicle recovery, T&C Services supplies specialist equipment for scenarios such as off-road recoveries, heavy-load securing, and workshop manoeuvring. Our experienced team can recommend tailored solutions based on your requirements.